FedExOps Supervisor - Station FedExOps Supervisor - StationRosemount, MN$24.75–$38.43 / hourResponsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety . Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.
FedExNewOps Supervisor - Station-1 FedExOps Supervisor - Station-1Stewartville, MN$24.75–$38.43 / hourResponsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety . Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.
FedExNewOps Supervisor - Station-3 FedExOps Supervisor - Station-3Stewartville, MN$24.75–$38.43 / hourResponsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety . Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.
FedExRetail Customer Service Associate FedExRetail Customer Service AssociateMinneapolis, Minnesota$18.35–$21.57 / hourFull timeThe Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.
Medline IndustriesTransportation Supervisor Medline IndustriesTransportation SupervisorRogers, MN$73,000–$110,000 / yearFull timeBasic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets). Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
Xcel EnergyNewInstrument and Controls Nuclear Maintenance Supervisor - Welch, MN Xcel EnergyInstrument and Controls Nuclear Maintenance Supervisor - Welch, MNWelch, MN$97,600–$138,600 / yearAs a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com.
MESSERLI KRAMER P.A.NewLEGAL ASSISTANT SUPERVISOR MESSERLI KRAMER P.A.LEGAL ASSISTANT SUPERVISORPLYMOUTH, MN$46,000–$54,000 / yearGenerally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. This position is responsible for planning, organizing, supervising, and reviewing the work of your team of Legal Assistants as well as training new hires and coaching existing team members.
Rise, Inc.NewProgram Supervisor Rise, Inc.Program SupervisorForest Lake, MN$48,068.80–$51,896 / yearWe believe in a workplace informed by differing viewpoints and perspectives created from a diverse team and welcome people of all races, genders, ages, nationalities, religions, sexual orientations, and backgrounds to apply. Provides and coordinates transportation for program participants as needed, ensuring safe, timely, and compliant travel to and from program activities, community outings, appointments, or other approved destinations.
SummitNewCook Supervisor - Competitive Benefits SummitCook Supervisor - Competitive BenefitsLindstrom, MN$21–$21Instructing and training employees in all aspects of food service and sanitation, ensuring meal services begin on time, and ensuring that portion, appearance and temperature for all food items is appropriate and of high quality. Focused on serving correctional institutions, Summit ensures that incarcerated people across the United States have access to delicious, healthy food at each meal.
SummitNewCook Supervisor SummitCook SupervisorForest Lake, MN$21–$21Instructing and training employees in all aspects of food service and sanitation, ensuring meal services begin on time, and ensuring that portion, appearance and temperature for all food items is appropriate and of high quality. Focused on serving correctional institutions, Summit ensures that incarcerated people across the United States have access to delicious, healthy food at each meal.
MarshallsNewCustomer Experience Coordinator MarshallsCustomer Experience CoordinatorLakeville, MN$16–$16.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Healthcare Services Group, Inc.NewFood Service Manager Healthcare Services Group, Inc.Food Service ManagerRochester, MN$55,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
Healthcare Services Group, Inc.NewDining Services Manager Healthcare Services Group, Inc.Dining Services ManagerRochester, MN$55,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
TJ MaxxNewCustomer Experience Coordinator TJ MaxxCustomer Experience CoordinatorWillmar, MN$15.50–$16 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Sanford HealthNewRN - ED/ICU/Gen Med - Worthington Medical Center - Part Time Sanford HealthRN - ED/ICU/Gen Med - Worthington Medical Center - Part TimeWorthington, MN$37.19–$54.87Graduate from an accredited nursing program required, including, but not limited to, American Association of Colleges of Nursing (AACN), Accreditation Commission for Education in Nursing (ACEN), and National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA). Must be able to communicate effectively to health care providers, families, and patients and other involved providers, i.e. law enforcement, EMS, Crisis intervention team members, other healthcare workers.
Mayo ClinicNewDonor Services Phlebotomist III Mayo ClinicDonor Services Phlebotomist IIIRochester, MN$21.55–$30.22 / hourDLMP employees that have been in their current lab/position less than 2 years must attach early release approval from their supervisor and Non-DLMP internal applicants that have been in their current department/position for less than one year must attach early release approval from the supervisor is required. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations.
Healthcare Services Group, Inc.NewDining Services Director Healthcare Services Group, Inc.Dining Services DirectorRochester, MN$55,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
Healthcare Services Group, Inc.NewFood Service Director Healthcare Services Group, Inc.Food Service DirectorRochester, MN$55,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
Thies & Talle Management, Inc.Property Manager Thies & Talle Management, Inc.Property ManagerEden Prairie, MNFull timeSUPERVISORY RELATIONSHIPS:To perform this position successfully, an individual must be able to work within the following supervisory relationships: The Property Manager position has supervisor responsibilities for property site staff including the leasing specialist, caretaker and maintenance staff. REASONABLE ACCOMMODATIONS: Management will provide reasonable accommodations to qualified applicants and employees with disabilities in connection with its application process, modifications or adjustments to the work environment, and modifications or adjustments that allow a disabled individual to have equal benefits and privileges of employment as are enjoyed by other similarly situated individuals without disabilities, unless doing so would cause undue hardship.
Thies & Talle Management, Inc.Maintenance Technician Thies & Talle Management, Inc.Maintenance TechnicianSt. Peter, MN$24–$25 / hourFull timeKeeps occupied units in good condition in compliance with all codes to maintain resident satisfaction and make unoccupied units rent ready in the required timeframe, including the repair and maintenance of appliances; plumbing; electrical and lighting systems; heating and cooling systems; walls and flooring; sprinkler; reframing and hanging doors; troubleshooting telephone lines and cables; removal and disposal; and using carpentry skills as necessary. REASONABLE ACCOMMODATIONS: Management will provide reasonable accommodations to qualified applicants and employees with disabilities in connection with its application process, modifications or adjustments to the work environment, and modifications or adjustments that allow a disabled individual to have equal benefits and privileges of employment as are enjoyed by other similarly situated individuals without disabilities, unless doing so would cause undue hardship.
Sunbelt RentalsField Service Technician - Level 2 Sunbelt RentalsField Service Technician - Level 2Hermantown, MN$24.05–$33.06 / hourThe following is a sample (but not exhaustive) list of the MOS, AFSC, and NEC Codes that may have transferrable skill sets that apply to this role: 711 713 2506 2584 4130 4133 4541 5899 6071 6072 7603 7607 7610 7618 13D 13M 13P 13R 13T 2T311A 2T311C 2T312A 2T312B 2T312C 2T331A 2T331C 2T332A 2T332B 2T332C 2T351 2T351A 2T351C 2T352A 2T352C 62B 63A 63D 63E 63H 63M 63N 63S 63T 63Y 88R 91A 91B 91E 91H 91L 91M 91P 91S ABE ABH AS CM EN GSM MM MM(NUC) MR SBRelated experience may include: Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic Supervisor, Technician Supervisor, Lead Mechanic, Lead Technician, Diesel Technician, Diesel Mechanic, Service Technician, Heavy Equipment Mechanic, Hydraulic Technician, Hydraulic Mechanic, ASE Certified Mechanic, IFPS Certified Technician. * Bilingual (Spanish or Other) may be required based on location needsThe physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.
Tractor Supply CompanyNewStore Manager Tractor Supply CompanyStore ManagerRoseau, MNAs a Manager Trainee, you will be observing and learning the following duties and skills required for a Store Manager role: Recruiting, hiring, developing, evaluating, disciplining, and retaining efficient team members. PAPERWORK:Train on daily, weekly, and monthly processing of required paperwork including but not limited to invoices, schedules, product orders and returns, and POs reports.
Stuart CoNewAssistant Property Manager Stuart CoAssistant Property ManagerRobbinsdale, MN$25–$27 / hourDescription:StuartCo, founded in 1970, represents a diverse array of market-rate and affordable apartment and townhome options in popular urban and suburban locations. Prepare daily Yardi entries, including lease changes, vacates, move-ins, payments, adjustments, and billings.
Healthcare Services Group, Inc.NewKitchen Manager Healthcare Services Group, Inc.Kitchen ManagerRochester, MN$55,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
Healthcare Services Group, Inc.NewDining Manager Healthcare Services Group, Inc.Dining ManagerRochester, MN$55,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
Healthcare Services Group, Inc.NewCafeteria Manager Healthcare Services Group, Inc.Cafeteria ManagerRochester, MN$55,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
Healthcare Services Group, Inc.NewChef Manager Healthcare Services Group, Inc.Chef ManagerRochester, MN$55,000–$65,000Additional Pay Information: Offered salary rates for this position are determined based on applicant qualifications, experience, education, and the specific needs, aspects, operational considerations, and requirements of the facility serviced. Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility.
ABM IndustriesNewBuilding Engineer -IDS Center ABM IndustriesBuilding Engineer -IDS CenterMinneapolis, MN$39.25–$39.25Position Summary: Operate, maintain and perform repairs on assigned HVACR equipment and controls, chilled water systems, steam systems, refrigeration systems and various other mechanical, electrical systems in such manner as to ensure optimal customer relations throughout a multi-tenant high rise commercial building in Downtown Minneapolis - IDS. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations.
PetSuitesNewCustomer Service Supervisor PetSuitesCustomer Service SupervisorLakeville, MN$14–$16PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. At NVA Pet Resorts, our mission is simple: Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
Kohls Department StoresNewFull-Time Customer Service Supervisor Kohls Department StoresFull-Time Customer Service SupervisorMinneapolis, MN$23.50–$36.45 / hourLead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service . In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service.
Floor & Decor Holdings IncCustomer Service Supervisor Floor & Decor Holdings IncCustomer Service Supervisorwoodbury, MN$17–$23 / hourThis position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. Medium Work \u2013 Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Smart Care® Equipment SolutionsField Service Technician Smart Care® Equipment SolutionsField Service TechnicianSaint Paul, MNFull timeOur offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Provide emergency/unscheduled repairs of production equipment during production and performs scheduled maintenance repairs of production equipment during machine service.
The TJX CompaniesNewRetail Department Supervisor Customer Service Part Time The TJX CompaniesRetail Department Supervisor Customer Service Part TimeRochester, MN$16–$16.50 / hourOversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. SwLocation:USA TJ Maxx Store 0298 Rochester MNThis position has a starting pay range of $16.00 to $16.50 per hour.
L&M Fleet SupplyNewE-Commerce Customer Support Supervisor - Grand Rapids Distribution Center L&M Fleet SupplyE-Commerce Customer Support Supervisor - Grand Rapids Distribution CenterGrand Rapids, MN$23–$28 / hourOur Perfect Match: We are looking for someone who loves to engage with customers and employees in a fast paced e-commerce environment, likes to have fun at work, and loves to see results while getting things done. What you'll do in this role: Our Customer Support Supervisor supports the E-Commerce Manager by providing day-to-day leadership and supervision of the E-Commerce Customer Service Team.
Floor & Decor Holdings IncConnected Customer Supervisor Floor & Decor Holdings IncConnected Customer Supervisormaple grove, MN$18–$25.40 / hourThis role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
Homecare Software Solutions LLCSupervisor, Technical Customer Care Homecare Software Solutions LLCSupervisor, Technical Customer CareMinneapolis, MN$75,000–$80,000 / yearFounded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
Essentia HealthRN Supervisor/Educator Surgical Services Essentia HealthRN Supervisor/Educator Surgical ServicesDuluth, MN$42.56–$63.84 / hourRequired Qualifications: Minimum of 2 years previous RN experience Licensure/Certification Qualifications: Current Nursing license in the state(s) of employment Basic cardiac life support (BCLS) certification within 30 days. Responsible for effective fiscal and operational management and maintains optimum patient care unit systems, including staffing, scheduling, resource allocation, and communication.
KOMATSU AMERICA CORPService Supervisor KOMATSU AMERICA CORPService SupervisorVirginia, MNProvide timely and accurate reports to track and report impact of business function and Continuous Improvement activity, develop daily, weekly, monthly reports as required. Proven interpersonal and communication skills capable of engaging with mining site managers, Komatsu employees, and external partners effectively and diplomatically.
Burlington Coat Factory CorporationNewCustomer Service Lead - Part-Time Burlington Coat Factory CorporationCustomer Service Lead - Part-TimeSaint Paul, MNIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !Overview:As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.+ Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.+ Coordinate meal and break periods and monitor schedule adherence.
Whole Foods Market IncGrocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Whole Foods Market IncGrocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part TimeMinneapolis, MN$17.50–$25.40 / hourProvides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. New entry level Team Members who successfully complete their first 90-days of employment and who remain actively employed in an eligible role, may be eligible for a base rate increase after their 90-day anniversary.
QualusNewSupervisor, Field Services QualusSupervisor, Field ServicesBrooklyn Park, MinnesotaThe firm partners with utilities, commercial, industrial, data center, and government clients, and renewable and energy storage developers, offering comprehensive solutions through boutique and integrated advisory, planning, engineering, digital solutions, program management, and specialized field services. Qualus also provides software and technology enabled services and develops breakthrough solutions for critical power industry challenges such as distributed and variable resource integration, emergency management, and secure data exchange.
Taco Bell - Plymouth StationNewRestaurant Supervisor – Food Service Team Member Taco Bell - Plymouth StationRestaurant Supervisor – Food Service Team MemberMinneapolis, MNA Restaurant Supervisor will assist in the planning and management at Taco Bell - Plymouth Station in order to achieve customer satisfaction, quality service, compliance with store policies all while meeting and/or exceeding financial goals. Taco Bell - Plymouth Station is currently hiring a full time or part time Restaurant Supervisor for our Plymouth, MN location.
FedExNewCustomer Service Parcel Specialist FedExCustomer Service Parcel SpecialistMinneapolis, MN$18.35–$21.57 / hourGeneral duties and responsibilities include: Primary responsibility for coordination of all shipping related services and activities, include: Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels . Additional details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
University of St ThomasNewFacilities Services Supervisor University of St ThomasFacilities Services SupervisorSaint Paul, MN$53,000–$66,500 / yearUnder the direction of the Assistant Director of Facilities Services, the Facilities Services Supervisor is responsible for the coordination of the work activities and supervision of assigned Building Service Workers (20+ direct reports) and student employees as hired by the Facilities Department. Complete documented quality assurance inspection reports on each assigned Building Service Worker supervised twice annually, frequently during onboarding training, and as needed in response to a concern of quality work or productivity.
CentiMark CorporationService Field Supervisor CentiMark CorporationService Field SupervisorBloomington, MNFull timeCentiMark offers a full complement of new and replacement roof systems including single-ply EPDM rubber, single-ply thermoplastics, modified bitumen, built-up roofing, metal roofing, spray polyurethane foam and roof maintenance coatings. Requires excellent leadership, communication, analytical, interpersonal, organizational and problem solving skills.
Delta Dental of MinnesotaNewCustomer Service Agent Delta Dental of MinnesotaCustomer Service AgentMinneapolis, MNThe Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
HealthPartnersNewFood Services Supervisor HealthPartnersFood Services SupervisorMinneapolis, MNPosition Summary: The Nutrition and Food Service Supervisor supervises the activities of their direct and indirect reports to assure all activities in the Nutrition and Food Services Call Center, Kitchen, and Cafeteria provide high quality customer service and food products to our patients, visitors, and staff. Benefits:Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
Best BuyRetail Services Experience Supervisor Best BuyRetail Services Experience SupervisorSaint Cloud, MinnesotaAs the Retail Services Experience Supervisor, you'll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you'll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.
Planet Fitness - PF Baseline FitnessCustomer Service Representative Planet Fitness - PF Baseline FitnessCustomer Service RepresentativeBlaine, MNPFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.