Supervises staff, including managing schedules, coverage and priorities, establishing performance expectations, conducting performance evaluations, providing coaching and on-the-job development, resolving employee performance and interpersonal issues, ensuring staff are appropriately trained and cross-trained, and making hiring, disciplinary, and termination decisions for direct reports. Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.