The Customer Service Business Systems Support Analyst (BSS Analyst) will provide functional and user support for multiple Customer Service Center business systems that include the online customer account and support portals, agent portal, mobile field service application, field collection meter reading system, emergency and non-emergency alerts and preference management system, contact center software/hardware, reporting applications, and integration of the same systems with the customer billing system. The BSS Analyst is responsible for aligning user requirements between vendors, technical resources, and the operating departments, understanding and documenting stakeholders’ needs, analyzing technical and business impacts of proposed changes, conducting day to day maintenance and administration, creating and managing reports, performing user acceptance testing, training, managing user roles, and permissions and troubleshooting and resolving production issues.