TTECBilingual French Customer Support Representative (Volvo Car USA) TTECBilingual French Customer Support Representative (Volvo Car USA)Mahwah, NJThe Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles. As a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
TTECBilingual Spanish Customer Support Representative (Volvo Car USA) TTECBilingual Spanish Customer Support Representative (Volvo Car USA)Mahwah, NJAs a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
Conduent State & Local Solutions, IncNewCustomer Service Representative Conduent State & Local Solutions, IncCustomer Service RepresentativePassaic, NJ$16.50–$17.50Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Conduent State & Local Solutions, IncNewBilingual Customer Service Representative Conduent State & Local Solutions, IncBilingual Customer Service RepresentativeNewark, NJ$16.50–$17.50 / hourThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
TTECDigital Support Representative - supporting Volvo Cars TTECDigital Support Representative - supporting Volvo CarsMahwah, NJAs a Digital Support Agent, you will provide real-time assistance through Volvo’s chat, social media, and Email channels, supporting customers with vehicle questions, service needs, policy clarification, and general inquiries. As a Volvo Digital Support Representative in Mahwah, NJ, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
TTECTier I Volvo Frontline Support Representative TTECTier I Volvo Frontline Support RepresentativeMahwah, NJThe Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. As a Tier 1 Volvo Frontline Support Representative in Mahwah, NJ, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
CrossCountry MortgageNewCustomer Service Associate CrossCountry MortgageCustomer Service AssociateHoboken, NJWe have been recognized nine times on Inc. 5000’s Fastest-Growing Private Companies list and have received countless awards for our standout culture. You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience.
TJ MaxxNewPart Time Customer Experience Coordinator TJ MaxxPart Time Customer Experience CoordinatorMiddletown, NJ$16.92–$17.42 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
FedExRetail Customer Service Associate FedExRetail Customer Service AssociateBranchburg, New Jersey$19.70–$26.60 / hourFull timeAdoption Assistance Program (regular part-time/full-time employees with 12 months continuous service), LTD & STD Disability (regular full-time employees after completing 180 days of active employment), Life Insurance (part-time/full-time employees are eligible for basic and supplemental life insurance and accidental death and dismemberment (AD&D) on date of hire. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
Sunbelt RentalsStrategic Customer Coordinator Sunbelt RentalsStrategic Customer CoordinatorPaulsboro, NJ$23.52–$32.34 / hourEducation or experience that prepares you for success:Previous experience in a call center customer service roleEquipment rental or construction industry experience preferredWynne software experience preferredBilingual Spanish/English preferredKnowledge/Skills/Abilities you may rely on:Construction equipment knowledgeCustomer service ethic and positive approach Communication skillsProbing questions and understanding concernsSafety is key to our culture:The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items.
Careers Integrated Resources IncPatient Support Specialist Careers Integrated Resources IncPatient Support SpecialistHanover, NJ$19–$19 / hourThis role provides high-touch, concierge-level support by working directly with patients, physicians, and pharmacies to guide them through eligibility, reimbursement, and program enrolment processes. The Patient Support Specialist is responsible for helping patients gain access to prescription medications through copay assistance programs.
ConfidentialNewCustomer Service Associate ConfidentialCustomer Service AssociateMickleton, NJ$39,000–$59,000 / yearKey Responsibilities Provide friendly, professional customer service at event locations Answer questions and share accurate information with customers Assist with event setup and breakdown as needed Maintain a clean and organized workspace Work collaboratively with team members to ensure smooth daily operations Follow established guidelines and processes when interacting with customers Compensation details: 39000-59000 Yearly Salary PI1dac69293f28-25448-400817425c143e31-5e48-4549-b638-05792d185386 Position Overview We are currently hiring a Customer Service Associate to support in-person customer interactions at pre-scheduled community events and outreach locations.
Sherwin-WilliamsNewBilingual Multi-Location Customer Service Specialist (Spanish) Sherwin-WilliamsBilingual Multi-Location Customer Service Specialist (Spanish)Fairfield, NJThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
Extra Space StorageNewAssistant Store Manager Extra Space StorageAssistant Store ManagerMine Hill, NJ$18–$19 / hourIf you have experience in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc. Starting Pay Range: $18.00 - $19.00 HourlyThe Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager.
AxelonNewNon-Clinical - Administrative/Patient Services Representative AxelonNon-Clinical - Administrative/Patient Services RepresentativeTeaneck, NJ$25–$30 / hourEXPERIENCE: Minimum two (2) years of experience in patient registration, patient access, medical office, outpatient clinic, physician practice, or hospital registration environment. KEY RESPONSIBILITIES: Serve as the primary patient-facing representative, greeting and assisting patients in person and by phone.
Inizio EngageNewPharmaceutical Field Sales Representative Inizio EngagePharmaceutical Field Sales RepresentativeUnion, NJOur passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Maintain an in-depth and knowledge of related disease state and market dynamics, quality programs, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers.
US Tech SolutionCustomer Service Representative # 26-13894 US Tech SolutionCustomer Service Representative # 26-13894Hanover, NJ$18–$19 / hourContractorIn this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
US Tech SolutionCustomer Service Representative US Tech SolutionCustomer Service RepresentativeHanover, NJ$20–$20.90 / hourContractorIn this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
I & E Insurance Agency & Financial SerivcesCustomer Service/Office Assistant I & E Insurance Agency & Financial SerivcesCustomer Service/Office AssistantPoint Pleasant, NJ$37,000–$48,000 / yearFull timeThe ideal candidate will possess strong communication skills and a passion for helping others BE COMFORTABLE with general office paperwork, filing emails and telephone interactions. Job Summary: We are seeking Office Experienced Assistants /Customer Service Representatives to join our dynamic team.
Lennar HomesCustomer Care Representative Lennar HomesCustomer Care RepresentativeHamilton, NJ$24.40–$41.23 / hourFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment.
CPS/ComtechField Service Representative III (Power Systems) CPS/ComtechField Service Representative III (Power Systems)Hackettstown, NJ$125,000–$175,000 / yearFull timeA leading provider of mission-critical power distribution and control solutions is seeking experienced Field Service Representatives (FSR III) to support customers across multiple regions. This role is ideal for a hands-on electrical professional with strong troubleshooting abilities and experience servicing power distribution equipment in critical facilities, industrial environments, or data center applications.
MindlanceOffice Administrative and Customer Support - Customer Service Representative MindlanceOffice Administrative and Customer Support - Customer Service RepresentativeBridgewater, NJManage payment processing and related activities, collaborating with Accounts Receivable, Accounts Payable, and Credit teams as needed. • Maintain a structured follow-up cadence (calls, emails, SFDC updates) to ensure no opportunities are missed.
Winsor ConsultingCustomer Service And Sales Support Representative Winsor ConsultingCustomer Service And Sales Support RepresentativeRidgefield, New JerseyTrack interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
Automatic Data Processing IncNewCustomer Service Representative Call Center Client Support Automatic Data Processing IncCustomer Service Representative Call Center Client SupportFlorham Park, NJIn this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?.
TravelcareerlaunchCustomer Support Representative TravelcareerlaunchCustomer Support RepresentativeJersey City, New JerseyRemoteThis role focuses on delivering excellent customer experiences while assisting customers with travel planning, confirmations, and ongoing support. We are hiring a Remote Customer Service Representative to support clients with reservations, booking coordination, and general customer assistance within the travel services industry.
Integrated Resources, IncCustomer Support /Poduct Support Analyst Integrated Resources, IncCustomer Support /Poduct Support AnalystElmwood Park, NJWe are seeking a Customer Support Specialist to assist customers using the Client platform and help answer questions related to the estate planning process and document creation. Through our AI-powered platform, individuals and families can create essential estate planning documents such as wills, trusts, healthcare directives, and powers of attorney through a simple guided process.
Unex CorporationDomestic Customer Support Associate Unex CorporationDomestic Customer Support AssociateSouth Hackensack, NJExternal- end users / customers)Communicate with customers directly via phone/email to assist with:Billing/AccountingCustomer account verifications (when necessary)Date(s) of purchase informationRepair historyWarranty information - answer questions/provide information regarding statusCustomer ID informationMonitor the "Domestic Box" and forward any faxes submitted by customers to the appropriate department, then file those faxes accordinglyRequirements:Willing and able to learn a highly technical product quicklyStrong relentless follow up skillsMUST BE a self-starterMust be diligent / proactiveExperience in an environment with an actual commodity, product or physical objectAbility to move/lift on occasion and go into warehouse environment in order to resolve inventory issues and/or answer questions accuratelyAptitude with both Technical Support and Sales Support with regards to (tooling / physical product / commodity & accessories)Must have thick skin, this is a fast paced, high intensity environmentAble to work alone or as a part of a teamDisplay a willingness and disposition to learn and be trainedProficient with Microsoft suite and computers in generalStrong writing and speaking skillsPreferred:Prior experience with SAP B1, Great Plains, or similar ERP systemExperience handling / supporting a team of Sales Representatives is a plusExperience handling customer service in an online chat environment is a plusExperience handling heavy volume of phone calls / emails is a plus#ZR. Essential Duties:Handle 75-100 emails per dayHandle 50-75 phone calls per dayService clients located all over North AmericaSchedule, communicate, and file documents regarding tool deliveryEnter data into Excel, SAP (ERP) and other softwareCoordinate any missing components for orders with purchasing (some products may not be in stock and may have to be placed on backorder)Learn part numbersSuggest equipment and supplies to meet customer needsFOLLOW UP SKILLS - CONSTANT FOLLOW UPSEnter billing data and then review to ensure:Proper documentation is provided by CustomerCustomer is being billed accurately according tocurrentprice lists & current global agreementsReconcile inventory on invoice by matching the SKU to what is on the orderThe correct amount is applied for shippingThe correct account is being used for the customerProvide customer with copy of order when completedHandle requests (when necessary) for:Third-party charges (i.e. shipping)Exceptions to normally required documentationPrice changesAnswer both internal and external questions (Internal- Salespeople, Territory Managers, Customer Service, etc.
Balchem CorporationSenior Customer Support & Logistics Specialist Balchem CorporationSenior Customer Support & Logistics SpecialistMontvale, NJ$65,000–$75,000 / yearPOSITION SUMMARY: The Senior Customer Service Representative is responsible for managing complex domestic and international customer orders from entry through delivery, while serving as a key cross-functional partner across Product Management, Supply Chain, Sales, Production, Accounting, Quality, and Logistics. Partner cross-functionally with Supply Chain, Production, and Planning to ensure order fulfillment aligns with inventory availability, production schedules, and customer commitments.
TTEC Holdings IncBilingual Spanish Customer Support Representative (Volvo Car USA) TTEC Holdings IncBilingual Spanish Customer Support Representative (Volvo Car USA)Mahwah, NJDeliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats Navigate systems efficiently to provide accurate, timely, and courteous manner Document and all customer interactions in the appropriate systems Assist customers with product-related inquiries using all available resources Take ownership of resolving customer issues within authority, ensuring customer satisfaction Escalate complex issues to Tier 2 support or management when necessary. A minimum of one (1) year of previous customer service call-handling experience Roadside dispatching or emergency response experience is preferred Ability to work both independently and as part of a team Strong decision-making skills, using logic and intuition Excellent organizational skills Excellent communication skills, both written and verbal Experience communicating via phone, email, text, or other written forms, adjusting style as needed Creative problem-solving and troubleshooting abilities Speed and accuracy in typing.
The AZEK Co IncCustomer Service and Sales Support Coordinator (Monday-Friday 8-5) The AZEK Co IncCustomer Service and Sales Support Coordinator (Monday-Friday 8-5)Mays Landing, NJProduct Knowledge: Learn INTEX Millwork Solutions' product lines and develop the ability to answer general customer questions, escalating more technical inquiries to Specialists or Sales Managers. Sales Support: Provide administrative support to the sales team, including preparing basic quotes, confirming order details, and assisting with follow-up communications.
DESIGNPLAN LIGHTING INCCustomer Service & Sales Support Coordinator (Part-Time) DESIGNPLAN LIGHTING INCCustomer Service & Sales Support Coordinator (Part-Time)Frenchtown, NJThe ideal candidate is comfortable working in Excel and business software systems and is confident learning new tools such as our SAGE accounting platform. We are a specification-grade LED lighting manufacturer and importer seeking a tech-savvy, detail-oriented part-time team member to support customer service and sales operations.
Globe Life AIL - Lisa RusselWFH Customer Support Agent (Entry Level) Globe Life AIL - Lisa RusselWFH Customer Support Agent (Entry Level)Lakewood, NJRemoteFull timeOur team thrives in a supportive, growth-focused environment where your work directly impacts families—while you build a flexible, long-term career. We’re seeking friendly, service-driven individuals to join our growing remote team and support our valued clients.
Lisa RusselWFH Customer Support Agent (Entry Level) - Globe Life AIL Lisa RusselWFH Customer Support Agent (Entry Level) - Globe Life AILLakewood, New JerseyRemoteOur team thrives in a supportive, growth-focused environment where your work directly impacts families—while you build a flexible, long-term career. We’re seeking friendly, service-driven individuals to join our growing remote team and support our valued clients.
Keen360, Inc.Customer Support Analyst - Pharmaceutical Sales Keen360, Inc.Customer Support Analyst - Pharmaceutical SalesHopewell Township, NJKeen360 is a Management Consulting firm that specializes in advising organizations to design Business strategies, develop operational efficiencies and deliver innovative solutions to achieve measurable results. Requests will be initiated through a ticketing system and the Customer Support Analyst will be expected to handle these requests in a professional and timely manner, with ongoing feedback to the requestor as to the status of their request.
Radwell InternationalNewCustomer Support Specialist Radwell InternationalCustomer Support SpecialistWillingboro, NJThe Customer Support Specialist will triage customer requests, respond to routine inquiries, route complex matters to the appropriate teams, and maintain accurate documentation of customer interactions. Collaborate cross-functionally with Inside Sales, Customer Service, Procurement, Operations, Technical Support, and other internal teams to resolve customer issues .
BEUMER Group GmbH & Co KGBid Manager, Customer Support BEUMER Group GmbH & Co KGBid Manager, Customer SupportSomerset, NJ$115,000–$125,000 / yearChoose location Belrose Ludersdorf-Wilfersdorf Schwechat Graz Genk Campinas Belo Horizonte Calgary Santiago Shanghai Beijing Suzhou Bogotá Ústi nad Labem Aarhus Bron Beckum Rödermark Cottbus Magdeburg Berlin Dortmund Hong Kong Gurugram Kolkata Jhajjar Pune Almaty Lomas de Santa Fe Ede Lima Gliwice Qatar Singapore South Africa Seoul LHospitalet de Llobregat / Barcelona Bangkok Dubai Ashby-de-la-Zouch Somerset Greenwood Village. BEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range of industries, including airports, e-commerce, warehousing & distribution, and bulk material handling.
NordstromNewCustomer Service & Sales Floor Support - Bergen Town Center Rack NordstromCustomer Service & Sales Floor Support - Bergen Town Center RackParamus, New JerseyAssist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal.
ibyndCustomer Support Representative ibyndCustomer Support RepresentativeEnglewood, NJRemoteThe Customer Support Representative serves as the frontline point of contact for retail agents and broker partners on the iBynd + SEMSEE platform, delivering timely, effective, and empathetic support across all inbound channels. The Customer Support Representative partners closely with the Customer Success, Product, and Operations teams to surface recurring issues, drive resolution, and contribute to a continuously improving support experience.
CareerscapeCustomer Support Specialist CareerscapeCustomer Support SpecialistMorristown, NJRemote$18–$22 / hourPart timeTraining will be provided to familiarize you with the company's products and services, ensuring you can assist customers efficiently. As a remote position, candidates will need to be self-motivated and have a suitable workspace to engage with customers effectively.
RADWELL INTERNATIONAL INC.Sales & Customer Support Hiring Event Inside Sales RADWELL INTERNATIONAL INC.Sales & Customer Support Hiring Event Inside SalesWillingboro, NJ$28–$38 / hourA high-volume, email-focused role centered around responding to customer inquiries, routing requests, and keeping communication moving quickly and accurately. A fast-paced, phone-based role focused on handling inbound inquiries, building relationships, and converting opportunities into orders.
Radwell InternationalSales & Customer Support Hiring Event (Inside Sales) Radwell InternationalSales & Customer Support Hiring Event (Inside Sales)Willingboro, NJA high-volume, email-focused role centered around responding to customer inquiries, routing requests, and keeping communication moving quickly and accurately. A fast-paced, phone-based role focused on handling inbound inquiries, building relationships, and converting opportunities into orders.
Rush Street InteractiveSportsbook and Online Casino Customer Support Agent - Standard Shift Rush Street InteractiveSportsbook and Online Casino Customer Support Agent - Standard ShiftCollingswood, NJ$20–$24 / hourRush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations.
Rush Street InteractiveSportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift Rush Street InteractiveSportsbook and Online Casino Customer Support Agent - Swing/Overnight ShiftCollingswood, NJ$20–$24 / hourRush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations.
Bob's Discount Furniture IncCustomer Service Support Associate - Bob''''s Squad Bob's Discount Furniture IncCustomer Service Support Associate - Bob''''s SquadTotowa, NJAs one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Whether you're helping with orders, managing calls, or supporting store teams, you'll use technology and service skills to represent Bob's with integrity, enthusiasm, and care.
Bob's Discount Furniture IncCustomer Service Support Associate - Bob Squad Bob's Discount Furniture IncCustomer Service Support Associate - Bob SquadUnion, NJAs one of the leading omni-channel furniture retailers in the country with over 200 stores, were committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. Whether you're helping with orders, managing calls, or supporting store teams, youll use technology and service skills to represent Bobs with integrity, enthusiasm, and care.
AmerluxCustomer Support Administrator - Full Time Temp to Perm Position - Oakland, NJ AmerluxCustomer Support Administrator - Full Time Temp to Perm Position - Oakland, NJOakland, NJ$24–$26 / hourAmerlux, a leader in architectural lighting, designs and manufacturing of innovative interior and exterior lighting solutions for commercial, retail and supermarket sectors is looking for a Customer Support Administratorto join our team in our Oakland NJ facility. Key Job Responsibilities include: Complying daily, weekly and monthly reports as required for the customer support and other departments within the organization.
AmerluxCustomer Support Administrator - Full Time Temp to Perm Position AmerluxCustomer Support Administrator - Full Time Temp to Perm PositionOakland, NJ$24–$26 / hourTemporaryAmerlux, a leader in architectural lighting, designs and manufacturing of innovative interior and exterior lighting solutions for commercial, retail and supermarket sectors is looking for a Customer Support Administratorto join our team in our Oakland NJ facility. Key Job Responsibilities include: Complying daily, weekly and monthly reports as required for the customer support and other departments within the organization.
XylemCustomer Support and Field Technician XylemCustomer Support and Field TechnicianMiddletown, New JerseyMust have two (2) years of experience with/in: (i) educating customers about HYPACK software package; (ii) Industry or government experience in hydrographic surveying; (iii) Providing technical support to HYPACK software customers and end users; (iv) operating and troubleshooting equipment and sensors used by customers; (v) developing HYPACK user manual and video tutorials; (vi) testing and integrating with hydrographic and dredging equipment; and managing user support requests using Kayako, software bugs and order workflows using Jira, proposing new development ideas using Aha, and communicating with the developers Confluence. Duties also include: (i) troubleshooting and resolving customer support inquiries; (ii) documenting customer cases, product complaints, and software issues; (iii) authoring knowledge articles to be shared with the customer base through newsletter or other clients’ social media; (iv) providing after-hours support to assist with customer inquiries.
BEUMER Group GmbH & Co KGNewKey Account Manager, Customer Support BEUMER Group GmbH & Co KGKey Account Manager, Customer SupportSomerset, NJ$135,000–$145,000 / yearChoose location Belrose Ludersdorf-Wilfersdorf Schwechat Graz Genk Campinas Belo Horizonte Calgary Santiago Shanghai Beijing Suzhou Bogotá Ústi nad Labem Aarhus Bron Beckum Rödermark Cottbus Magdeburg Berlin Dortmund Hong Kong Gurugram Kolkata Jhajjar Pune Almaty Lomas de Santa Fe Ede Lima Gliwice Qatar Singapore South Africa Seoul LHospitalet de Llobregat / Barcelona Bangkok Dubai Ashby-de-la-Zouch Somerset Greenwood Village. Successful experience in inspiriting, motivating, and leading People; developing and leading high-functioning teams; strategic and operational planning and budgeting; defining, setting targets for, analyzing, and applying performance metrics to drive qualitative and quantitative improvements; short- and long-term workforce planning and talent development and retention; strategic workflow evaluation, design, and optimization; change design and change management.
Topaz HRCustomer Support Coordinator Topaz HRCustomer Support CoordinatorIrvington, New JerseyThis individual should possess strong communication skills, maintain a positive and professional attitude, and be comfortable supporting both customers and internal teams as business needs evolve. Our client is a growing uniform and professional apparel organization dedicated to providing high-quality products and exceptional customer service to businesses and professionals across multiple industries.