Working with Sales account managers and customer operations managers, the Specialist sets the account support strategy, runs reviews and escalations, and keeps customer production outcomes connected across Field Service Operations, Product Support Group (PSG), Engineering, and Repair Operations. Own platform escalations and reliability projects with PSG, Engineering, and the factory to drive root cause, owners, and target dates, applying hands-on ATE knowledge (test program debug, loadboard-level troubleshooting, handler and prober interfaces).