You will build the analytics and feedback discipline to identify the true sources of customer contacts: instrument reliability and consumables, assay and result quality, connectivity and software, specimen handling and logistics, billing, and onboarding or training gaps, and quantify what each is costing customers and IDEXX. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.