NewBilingual French Customer Support Representative (Volvo Car USA) TTECBilingual French Customer Support Representative (Volvo Car USA)Mahwah, NJAs a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. The Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles.
Customer Service / Call Center Representative (Phone Support Experience) TRIGYN TECHNOLOGIES, INC.Customer Service / Call Center Representative (Phone Support Experience)Queens, NY$18–$19 / hourContractorTrigyn's Direct Government Client has MULTIPLE openings for Call Center / Customer Service Representative, who can work onsite in Long Island City, NY. JOB DESCRIPTION: Selected candidate will provide information to customers, conduct research and perform clerical support.
Virtual Customer Service Representative Arias AgenciesVirtual Customer Service RepresentativeManhattan, NY$50,000–$75,000 / yearFull timeYou will be responsible for helping customers by providing product and service information and resolving technical issues. • Develop and maintain a knowledge base of the evolving products and services.
NewBilingual Spanish Customer Support Representative (Volvo Car USA) TTECBilingual Spanish Customer Support Representative (Volvo Car USA)Mahwah, NJAs a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
Bilingual Customer Service Representative Conduent State & Local Solutions, IncBilingual Customer Service RepresentativeLake Hiawatha, NJ$16.50–$17.50 / hourThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
NewCustomer Service Associate CrossCountry MortgageCustomer Service AssociateHoboken, NJWe have been recognized nine times on Inc. 5000’s Fastest-Growing Private Companies list and have received countless awards for our standout culture. You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience.
NewDigital Support Representative - supporting Volvo Cars TTECDigital Support Representative - supporting Volvo CarsMahwah, NJAs a Digital Support Agent, you will provide real-time assistance through Volvo’s chat, social media, and Email channels, supporting customers with vehicle questions, service needs, policy clarification, and general inquiries. As a Volvo Digital Support Representative in Mahwah, NJ , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
NewPart Time Customer Service Coordinator TJ MaxxPart Time Customer Service CoordinatorOceanside, NY$18–$18.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
Product Support Specialist Medline IndustriesProduct Support SpecialistNew York City, NYFull timeBachelor’s degree and at least 2 years of sales or customer service-related experience OR High school diploma or equivalent and at least 4 years of sales or customer service-related experience. Collaborate and build effective relationships within assigned accounts as well as with internal partners (Field Sales Reps, Management, and Product divisions).
NewTier I Volvo Frontline Support Representative TTECTier I Volvo Frontline Support RepresentativeMahwah, NJThe Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. As a Tier 1 Volvo Frontline Support Representative in Mahwah, NJ , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
NewManager, Sales and Customer Service Macy’sManager, Sales and Customer ServiceValley Stream, NY$67,560–$112,440 / yearWhether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. See Macys Privacy Policy at https://ebwh.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/pages/12005 and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Customer Load Management Analyst ECLAROCustomer Load Management AnalystWhite Plains, NY$45–$50 / hourProject Overview: The Customer Load Management (CLM) Analyst may work in various distinct areas, short-term forecasting, long-term forecasting, load research, load evaluations, capacity/UCAP forecasting, capacity reconciliation and various market and customer load related analytics. The CLM Analyst develops comprehensive, dynamic, and static forecasts of demand, energy, capacity and coincident peak loads, as well as production sales delivery and New York Independent System Operator (NYISO)-related bids and bilateral transactions for all of Client's customers as well as all of the enterprise-wide stakeholders.
Retail Customer Service Associate FedExRetail Customer Service AssociateBudd Lake, New Jersey$19.70–$26.60 / hourFull timeAdoption Assistance Program (regular part-time/full-time employees with 12 months continuous service), LTD & STD Disability (regular full-time employees after completing 180 days of active employment), Life Insurance (part-time/full-time employees are eligible for basic and supplemental life insurance and accidental death and dismemberment (AD&D) on date of hire. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
Outside Sales Representative (Bronx) Sunbelt RentalsOutside Sales Representative (Bronx)Maspeth, NY$40,000–$50,000 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
NewAssistant Store Manager Extra Space StorageAssistant Store ManagerMine Hill, NJ$18–$19 / hourIf you have experience in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc. Starting Pay Range: $18.00 - $19.00 Hourly The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager.
NewPatient Services Representative UnitedHealth GroupPatient Services RepresentativeWest Nyack, NY$16.15–$28.80 / hourDiscusses balances due, including past balance, co-payments, co-insurance and deductibles, referring to Patient Accounts as necessary; takes responsibility for collecting and posting payments from patients at time of service via check, money order or credit card in compliance with our policies and procedures. See United Healthcare Privacy Policy at https://www.unitedhealthgroup.com/privacy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewSales Development Representative CrossCountry MortgageSales Development RepresentativeHoboken, NJ$60,000–$80,000 / yearFind new customers using a variety of channels, including in-person meetings, phone calls, texts, and emails. Our ideal applicant is a great dealmaker, enjoys talking to people on the phone and in person, and has previous experience in customer service or sales.
Call Center/Customer Service Executive (Phone Support) TRIGYN TECHNOLOGIES, INC.Call Center/Customer Service Executive (Phone Support)Queens, NY$18–$19 / hourContractorTrigyn's Direct Government Client has openings for Call Center / Customer Service Representative, who can work onsite in Long Island City, NY. PLEASE NOTE: • Candidates will need to be available to work shift schedules as below:
Customer Service Representative - # 26-14843 US Tech SolutionsCustomer Service Representative - # 26-14843Hanover, NJ$19–$20.90 / hourContractorIn this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Customer Service Representative - # 26-14809 US Tech SolutionsCustomer Service Representative - # 26-14809Hanover, NJ$18–$19 / hourContractorIn this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Customer Service Representative -# 26-15139 US Tech SolutionsCustomer Service Representative -# 26-15139Hanover, NJ$19–$20 / hourContractorFull timeIn this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Customer Service Representative - # 26-14841 US Tech SolutionsCustomer Service Representative - # 26-14841Hanover, NJ$18–$19 / hourContractorIn this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Customer Service Representative US Tech SolutionsCustomer Service RepresentativeHanover, NJ$18–$20 / hourContractorFull timeIn this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Customer Service Representative - # 26-14834 US Tech SolutionsCustomer Service Representative - # 26-14834Hanover, NJ$18–$19 / hourContractorIn this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
Customer Service And Sales Support Representative Winsor ConsultingCustomer Service And Sales Support RepresentativeRidgefield, NJFull timeTrack interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
Bilingual French Customer Support Representative (Volvo Car USA) TTEC Holdings IncBilingual French Customer Support Representative (Volvo Car USA)Mahwah, NJThe Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles. As a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
Customer Service Representative Call Center Client Support Automatic Data Processing IncCustomer Service Representative Call Center Client SupportFlorham Park, NJIn this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?.
Domestic Customer Support Associate Unex CorporationDomestic Customer Support AssociateNJExternal- end users / customers)Communicate with customers directly via phone/email to assist with:Billing/AccountingCustomer account verifications (when necessary)Date(s) of purchase informationRepair historyWarranty information - answer questions/provide information regarding statusCustomer ID informationMonitor the "Domestic Box" and forward any faxes submitted by customers to the appropriate department, then file those faxes accordinglyRequirements:Willing and able to learn a highly technical product quicklyStrong relentless follow up skillsMUST BE a self-starterMust be diligent / proactiveExperience in an environment with an actual commodity, product or physical objectAbility to move/lift on occasion and go into warehouse environment in order to resolve inventory issues and/or answer questions accuratelyAptitude with both Technical Support and Sales Support with regards to (tooling / physical product / commodity & accessories)Must have thick skin, this is a fast paced, high intensity environmentAble to work alone or as a part of a teamDisplay a willingness and disposition to learn and be trainedProficient with Microsoft suite and computers in generalStrong writing and speaking skillsPreferred:Prior experience with SAP B1, Great Plains, or similar ERP systemExperience handling / supporting a team of Sales Representatives is a plusExperience handling customer service in an online chat environment is a plusExperience handling heavy volume of phone calls / emails is a plus#ZR. Essential Duties:Handle 75-100 emails per dayHandle 50-75 phone calls per dayService clients located all over North AmericaSchedule, communicate, and file documents regarding tool deliveryEnter data into Excel, SAP (ERP) and other softwareCoordinate any missing components for orders with purchasing (some products may not be in stock and may have to be placed on backorder)Learn part numbersSuggest equipment and supplies to meet customer needsFOLLOW UP SKILLS - CONSTANT FOLLOW UPSEnter billing data and then review to ensure:Proper documentation is provided by CustomerCustomer is being billed accurately according tocurrentprice lists & current global agreementsReconcile inventory on invoice by matching the SKU to what is on the orderThe correct amount is applied for shippingThe correct account is being used for the customerProvide customer with copy of order when completedHandle requests (when necessary) for:Third-party charges (i.e. shipping)Exceptions to normally required documentationPrice changesAnswer both internal and external questions (Internal- Salespeople, Territory Managers, Customer Service, etc.
NewCustomer Service Support Representative Labcorp Holdings IncCustomer Service Support RepresentativeRaritan, NJ$18.25–$22 / hourIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for people.
Customer Service Representative - Technical Support SpectrumCustomer Service Representative - Technical SupportFlushing, NYPlease keep in mind the following required qualifications and the preferred characteristics and skills we are looking for: - The minimum qualifications are: - High School Diploma or GED - Ability to read, write, speak, and understand English - Ability to work a variety of schedules including nights, weekends, and holidays - The preferred qualifications are: - 6 months or more customer service experience. - If reapplying and the applicant took the test less than 6 months ago, the applicant will need to click on the link sent to them and their previous score will be imported into the new requisition.
Domestic Customer Support Associate HytorcDomestic Customer Support AssociateSouth Hackensack, New JerseyWe are looking for an individual that displays a pattern of going above and beyond the call of duty in order to deliver the level of WORLD CLASS Customer Service that the HYTORC brand stands for. We are currently seeking an experienced Customer Service Representative who is seasoned in a product driven environment (Industrial products are a big plus).
Customer Support & B2B Client Relations Representative | Brooklyn, NY (Hybrid) · $65,000–$95,000 - 2041 BhiredCustomer Support & B2B Client Relations Representative | Brooklyn, NY (Hybrid) · $65,000–$95,000 - 2041Brooklyn, New YorkThis role sits at the intersection of service and strategy — you'll be the voice of the brand for individual customers and the trusted point of contact for B2B partners, ensuring every interaction reflects professionalism, care, and long-term thinking. About the Role A growing consumer brand is looking for a polished, relationship-driven Customer Support & B2B Client Relations Representative to manage both customer support and wholesale partner relationships.
Bilingual Spanish Customer Support Representative (Volvo Car USA) TTEC Holdings IncBilingual Spanish Customer Support Representative (Volvo Car USA)Mahwah, NJAs a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions. The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
Customer Support Specialist - RL Antech Diagnostics IncCustomer Support Specialist - RLNY$21–$25 / hourOur products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
Work From Home Travel Customer Support Associate Destination CareersWork From Home Travel Customer Support AssociateFlorida, FloridaJob Title: Work From Home Travel Customer Support Associate Job Type: Flexible Schedule | Remote Work About Us: We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Customer Support Representative, L2 Managed Solution LLCCustomer Support Representative, L2NYRemote$21–$25 / hourThe value you'll bring: As a member of the Managed Operations Center, the Customer Support Representative, Level 2, will leverage entry-level technical support knowledge to provide superior customer service to managed services clients and basic troubleshooting/ticket resolution within a 24/7/365 helpdesk environment, working from Managed Solution headquarters or remotely. Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
IT Desktop Support/Customer Service Technician Tier II DigitalOptometricsIT Desktop Support/Customer Service Technician Tier IINew Hyde Park, NYFull timeDigitalOptometrics, a growing company in the telehealth field, seeks a Desktop Support/Customer Service Technician - Tier II to join out Lake Success, New York office. We aren't just looking for someone with exceptional technical background, but someone with great interpersonal communication skills as well.
Customer Support Representative Multi Channel SimplyInsured, Inc.Customer Support Representative Multi ChannelNYRemoteThis is a multi-channel role (Phone, Chat, Email) where your empathy, speed, and problem-solving skills will directly impact our growth and customer loyalty. Be a Trusted Guide: Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams.
Senior Customer Support Engineer Collibra NVSenior Customer Support EngineerNY$116,000–$145,000 / yearCollibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra's software platform based on your investigation of customer-reported problems. Focused on quality and knowledge of "how" something works, especially what to test in order to execute change with confidence.
Call Agent, Bureau of Customer Support City of New YorkCall Agent, Bureau of Customer SupportQueens, NYDUTIES WILL INCLUDE BUT NOT BE LIMITED TO: • The Call Agent will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as Dog License, Vital Records, Health Academy, Accela, STD results line, Provider Access Line (PAL), Literature Fulfillment and other/General Information queues. • Provide customer service by answering phones/chats to ensure the public/customers are informed on the process and steps needed to order/correct birth certificates and or death certificates in person, online or via mail.
Senior Machine Learning Engineer, Customer Support Engineering Airbnb IncSenior Machine Learning Engineer, Customer Support EngineeringNYRemote$196,000–$227,000 / yearThe team is constantly exploring the SOTA Agentic architecture, develops and enhances various AI models, ML services and leverages tools including SFT, Reinforcement learning, Distillation, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
NewLicensed Customer Service & Support Specialist Supervisor - PNC Wealth Management The PNC Financial Services Group IncLicensed Customer Service & Support Specialist Supervisor - PNC Wealth ManagementNJ$49,500–$115,500 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Customer Support Representative-II LanceSoft IncCustomer Support Representative-IINew York, NY$1–$24 / hourYou will support hourly and daily quality management and support across our Corporate and Catering programs - a growing space within Client. Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent.
NewCustomer Service & Support Coordinator CFSCustomer Service & Support CoordinatorWhite Plains, NY$42,000–$48,000 / yearThis role is ideal for someone with strong customer service, call center, administrative, or helpdesk experience who enjoys helping people and solving problems. This position is perfect for a motivated, tech-savvy candidate with exceptional customer service skills who wants to launch or grow a career in IT support.
Customer Support Representative ibyndCustomer Support RepresentativeEnglewood, New JerseyRemoteThe Customer Support Representative serves as the frontline point of contact for retail agents and broker partners on the iBynd + SEMSEE platform, delivering timely, effective, and empathetic support across all inbound channels. The Customer Support Representative partners closely with the Customer Success, Product, and Operations teams to surface recurring issues, drive resolution, and contribute to a continuously improving support experience.
Customer Support 1 VSP VisionCustomer Support 1NY$15.75–$22.58 / hourIdentify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts. Typically has the following skills or abilities: One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries.
Bid Manager, Customer Support BEUMER Group GmbH & Co KGBid Manager, Customer SupportSomerset, NJ$115,000–$125,000 / yearChoose location Belrose Ludersdorf-Wilfersdorf Schwechat Graz Genk Campinas Belo Horizonte Calgary Santiago Shanghai Beijing Suzhou Bogotá Ústi nad Labem Aarhus Bron Beckum Rödermark Cottbus Magdeburg Berlin Dortmund Hong Kong Gurugram Kolkata Jhajjar Pune Almaty Lomas de Santa Fe Ede Lima Gliwice Qatar Singapore South Africa Seoul LHospitalet de Llobregat / Barcelona Bangkok Dubai Ashby-de-la-Zouch Somerset Greenwood Village. BEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range of industries, including airports, e-commerce, warehousing & distribution, and bulk material handling.
Customer Support Reps - AI Training - US Prolific Academic LtdCustomer Support Reps - AI Training - USNew York, NYWe've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback. We're looking for Customer Support Representatives to join our Expert Network to help train and evaluate cutting-edge AI models using real service expertise.
Manager, Customer Payments Support Justworks, Inc.Manager, Customer Payments SupportNY$120,000–$132,000 / yearAs an experienced leader on our Customer Support team, you will be responsible for guiding your team of Customer Support Payments Specialists as they expertly handle a high volume of customer payments inquiries across multiple channels. At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
Customer Support Administrator - Full Time Temp to Perm Position AmerluxCustomer Support Administrator - Full Time Temp to Perm PositionOakland, New JerseyAmerlux, a leader in architectural lighting, designs and manufacturing of innovative interior and exterior lighting solutions for commercial, retail and supermarket sectors is looking for a Customer Support Administrator to join our team in our Oakland NJ facility. Key Job Responsibilities include: Complying daily, weekly and monthly reports as required for the customer support and other departments within the organization.