As a new member of our fun and collaborative Customer Experience team (we are not a call center), you will play a direct role in helping our global customers and partners achieve their goals of successfully implementing Agile at Scale, SAFe Collaborate, AI Native and Learning and Certifying in SAFe. Strong proficiency in office productivity tools (Gmail, Google Apps, Confluence, Customer Success tools/solutions), including Microsoft Excel and Google Sheets (VLOOKUPs, formulas, pivot tables, etc.).