Greet citizens in person or by telephone; ascertain the nature of the citizens request, problem, or service need; Obtain necessary information to process service request or resolve problem; Prepare service order or other paperwork fulfill citizen's request for service; Accept payments and maintain receipts; Provide information to citizens; explain policies and procedures; Prepare and maintain records using computer or other office equipment; Answer multi-line telephone and route calls; transfer field requests for service to dispatch by approved method; Schedule intake appointments; Promote programs LAS offers; Promote animals available for adoption, foster, transfer, overnights, and doggy day out. Frequently flex upper trunk forward; Frequently lift up to 50 pounds; Occasionally carry up to 50 pounds; Frequently push and pull objects; Frequently flex upper trunk forward, partial flexing of knees; Frequently flex upper trunk forward while sitting or standing; Frequently reach above, at, or below shoulder height; Continuously talk, see, and hear.