Masters degree or PhD in a quantitative or business field (e.g., statistics, data science, economics, operations research, applied mathematics, the natural sciences, or an MBA with analytics concentration) Working knowledge of support operations and how data informs staffing models, triage optimization, and process improvement. Day to day, you will write SQL to model data from large datasets, build and maintain Tableau dashboards, conduct analyses to identify trends and anomalies, and present your findings to stakeholders at various levels - all while using AI tools to accelerate your analytical work.