Skills in: reading, understanding, and applying relevant rules, ordinances, codes, regulations, policies, and procedures; effectively managing assignments; responding to inquiries timely and within the scope of delegated authority; responding appropriately, maintaining objectivity and freedom from prejudice, and exercising sound judgment and understanding in all interactions; effectively working independently, or as a team member, in various environments with changing priorities; preparing and presenting various reports, documents, forms, and correspondence; researching information, analyzing data, maintaining accurate records, and updating information in various mediums and formats; operating a personal computer with installed generic and specialized software; preparing and presenting information in a clear and concise manner; demonstrating appropriate and effective interpersonal communication and conflict resolution skills; performing highly effective support in assigned areas. CompTIA Security + Certification, SANS GIAC (Global Information Assurance Certification), Microsoft Windows Security for workstations and servers, MCSA (Microsoft Certified Systems Administrator), Microsoft Windows Systems Hardening, CCNA-Security (Cisco Certified Network Associate Security), or Microsoft Certified System Engineer (MCSE), or other relevant certifications or licenses may be preferred.