Working in close partnership with the Director of Member Experience, the Lead Analyst enables governance, supports journey transformation, and ensures disciplined execution of MX reporting, tracking, and insight delivery across the enterprise. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell.