You will investigate user, data, configuration and pipeline requests, working through raw retailer files, product and location master data, extractor logic and ingestion behavior to establish what actually went wrong before you fix it, alongside our engineering, data operations and account management teams. Document the things customers keep needing: how people actually use Alloy to solve a given problem, the best practices worth recommending, and the retailer-specific context—what a given retailer reports, how their data behaves, what to expect from their feeds.