This role requires a strategic technology leader who can define target-state architectures, drive platform modernization, and leverage Salesforce Service Cloud, automation, AI, cloud technologies, APIs, and event-driven architectures to improve operational efficiency and unlock new business capabilities. Lead architecture, design, and development activities across Salesforce Service Cloud, Agentforce, Data Cloud, Apex, Lightning Web Components (LWC), Lightning Framework, Flows, and SOQL.