transactions and other responsibilities Maintains a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts Keeps informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance. Interacts with others effectively by utilizing good communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency KNOWLEDGE, SKILLS, AND ABILITIES: Working knowledge of personal lines coverages and policies.