Operational Excellence: Contribute to building a culture of operational excellence by establishing and demonstrating what good looks like - across process improvement, data monitoring, project management, and documentation (business requirements, process flows, etc.) - leveraging Lean/Six Sigma (and other best practices) to continuously improve operations. Experience: 10+ years of experience in operations, strategy, or process improvement in a high-growth company (healthcare tech, pharmacy, and/or call center experience preferred); Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree preferred).