The role leads complex technical escalations and Severity 1 incidents, performs root cause analysis and troubleshooting, and partners with engineering teams to resolve defects and develop long-term solutions. With a global customer base including all sectors, from Fortune 500 to up-and-coming startups, we over diverse product lines including, but not limited to, Cloud Services, Artificial Intelligence, Storage, Networking, Supercomputing, and Digital Transformation offerings.