Experience: Proven work experience in similar roles, telephone skills, solid communication skills, both written and verbal, proficient in Microsoft Office products, empathetic listening, professionalism, customer focus, and organized. Qualifications: Must demonstrate track record of effective guest service and interpersonal communication; be organized and attentive to detail; be flexible between guests on the phone and in person; be able to organize, multitask, prioritize, and work under pressure; demonstrate sound judgment.