Owns and communicates to the extended internal team Develops marketing tactical plans, including budgets and timelines Supervises and effectively manages the production of tactics Communicate project and brand updates to team in a timely manner, including client shifts in project scope, direction, or timing that may impact agency resource requirements Lead role in ensuring timely, accurate client documentation & correspondence of all Account team members Set priorities for the team while handling multiple projects and delegating work appropriately Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized Keep department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers or FTEs Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs Manage direct report(s) workloads and PTO to ensure clients and internal teams have the proper Account team support and coverage for your assigned account(s) Provide constructive and direct ongoing feedback to direct reports Evaluate performance of direct reports and complete and deliver performance reviews Financial Management: Develops annual tactical plans and oversees new SOW development throughout the year Forecast budgets and maintain accurate phasing Develop and administer clients' budgets based on accurate estimating and tracking of hours, and reconciliation against estimates. Engage with senior level clients and continue ongoing relationship development Monitor and evaluate the competitive landscape to prove senior level strategic insights Mine new, organic business opportunities with existing clients, by building relationships across the client’s organization and with key industry partners Establish a strategic partnership with clients, ensuring agency POV is shared and delivered effectively Identify and solidify client relationships beyond the day-to-day project owners Partner with clients to identify and strategize new project details and develop project briefs Conduct regular client status meetings to communicate project development and maintain alignment with client objectives Inform client on aspects and timing of project development, including internal agency process/requirements Liaise with client stakeholders and extended team members to drive project execution (eg, MLR team, medical/marketing reviewers, partner agencies, KOLs) Oversee client MLR submissions and ensure agency work remains in compliance with client guidelines Internal Account Management: Team leader, provides clear and fair direction and feedback Responsible for ensuring the right team members/departments are pulled into the appropriate projects/workstreams at the right time Active in strategic development, establishing communication objectives and strategies to drive the brands forward Oversight over the brand strategy, ensuring it is pulled through into all workstreams.