The primary responsibilities for the position include analyzing user needs and developing solutions for the ServiceNow software platform, applying principles and techniques of computer science, engineering, and mathematical analysis; providing day-to-day support and maintenance of the ServiceNow platform which might include working on platform upgrades/functional updates, analyzing log files, configuring file changes, updating installation and configuration documents as well as performing validation/testing and performing technical issue/problem resolution support; triaging and diagnosing process and technical issues with end users; updating software or enhancing existing software capabilities; documenting, tracking, and monitoring incidents to ensure timely resolution; developing administrative and support knowledge of ServiceNow and other ITSM processes, systems, and services; monitoring the health of the system; administration and debugging tasks; researching and preparing a response plan for any messages sent from ServiceNow; building ad-hoc reports and dashboards; conducting requirements gathering sessions with JAX stakeholders as needed to ensure business process/requirements are considered for new Catalog Request Items and other software system enhancements; completing software development work for basic stories as approved in Azure DevOps; conducting show back and managing UAT with stakeholders as needed; assisting with rollout and transition into the production of new components delivered by the ServiceNow project team; participating in the annual upgrade project; coordinating UAT and required upgrade tasks and scheduling; supporting changes and releases through adherence to Change Management and our agile methodology (Azure DevOps); assisting in the application technology planning, including new deployments, future needs, and systems integration; and providing suggestions for and participating in process improvement and performance measures. REQUIREMENTS: Bachelor's Degree in Computer Science, Software Engineering, Computer Engineering, or a related field; 2 years of prior experience with ServiceNow software development in an ITIL and Agile environment, ServiceNow administration and support; Java development; JavaEE technologies and components (e.g.