Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Selective Placement Factor #1: Experience defining and applying principles and theories of common enterprise architecture and risk management approaches to include purpose (duty to protect), mission need (risk assessment), and controls (design controls to protect) aligned with the NIST RMF throughout the planning, programming, budgeting, and execution (PPBE) cycle.