Duties may include but are not limited to:Technical Support & Issue ResolutionProvide advanced technical support across multiple channels, resolving complex product and service-related issues with a strong focus on customer satisfactionOwn and manage technical escalations, including Level 1 and Level 2 troubleshooting across HVAC and consumer electronics product linesSupport contractors, distributors, and partners with diagnostics, repair strategies, and resolution of high-complexity field issuesField Training & Partner EnablementTravel to customer, contractor, and distributor sites to deliver technical training on product usage, system operation, troubleshooting, and repair best practices. This role plays a critical part in elevating the customer and partner experience by resolving complex technical issues, strengthening field capabilities, and driving continuous product and service improvements across TCL's HVAC and consumer electronics portfolio.