Make required phone calls and send emails to internal partners (Sales, Customer Service, Credit & Collections, Routing, Service Specialists, etc.) and external customers (home patients, clinic nurses, and clinics) regarding special shipping instructions, short lead times, returns, and redeliveries to ensure service expectations are met or exceeded. The Department Specialist will coordinate home patient delivery routes and resolve delivery-related issues across numerous facilities (3 locations), multiple CDL Delivery Drivers (up to 50+ employees), and up to 7,000 home patient customers across Texas with large geographic areas and unique delivery challenges.