The General Manager, Delivery Operations drives results through the Day and Night Delivery AGMs, owns site-wide Driver Safety and Training strategy, leads major delivery initiatives, and represents EWR1 in network-level delivery conversations — while modeling servant leadership that enables AGMs to own their shifts. Continuous Improvement & Cross-Functional Problem Solving: Own continuous improvement for delivery operations — identify and diagnose upstream issues affecting delivery performance (e.g., mispicks), develop proposals to resolve root causes, and assemble and lead cross-functional project teams (e.g., Pick/Pack, ICQA, Fleet) to troubleshoot and drive issues to resolution.