Lead and support technology modernization initiatives spanning tolling back-office systems (CSC, violations, collections), customer service operations technology (contact center platforms, CRM, self-service digital channels, omnichannel engagement), roadside and MLFF systems, interoperability hubs, revenue assurance, data analytics, and AI/ML-enabled tolling operations. The Work: Lead delivery of tolling technology modernization programs - including back-office platform implementations, MLFF/AET roadside deployments, customer service operations technology, and interoperability integrations - from planning through implementation and operational transition.