Responsibilities Support creation of technical publications for all service manuals (systems overview, parts, repair, labor, electrical, etc.) Validate repair procedures for accuracy (diagnosis, repair process, labor time, safety, etc.) Improve efficiency in service procedures without compromising quality and safety of the repair Validate all service tooling prior to implementation to the field Support campaigns and containment initiatives Provide ad hoc service support to the field to support the Service organization, including customer facing events Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment Support cost analyst impact on different serviceability methods and processes Support cross functional teams and assist with pre-production vehicle builds Provide ad hoc service support to the field to support the Service organization Support and proactively collaborate with Service Engineering, Field Service, Technical Publications, Service Parts, and Service Training teams Use 1st principals to collaborate, teach, and mentor other team members Qualifications Ability to travel up to 50% Automotive Technology/Technician Degree or equivalent experience 5+ years of automotive experience 4+ years of EV experience OEM Certified Master Technician is a plus OEM Specific Technician Training is a plus Ability to drive non-commercial truck and trailer Must possess a valid driver's license Experience working in start-up environments Knowledge of EV Powertrains and HV systems Strong diagnostics experience Strong written and communications skills Strong organization skills with attention to detail No drug or alcohol related driving incidents in the last 3 years No more than 1 serious moving violation in the last 3 years Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle Will be subject to continuous Motor Vehicle Record (MVR) monitoring Pay Disclosure The hourly rate for this role is $33.31 to $44.13 per hour based California applicants. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.