Performance Metrics & ROI: Track and analyze key training metrics—such as 90-day employee retention, guest satisfaction scores (OSAT), and speed of service—to measure program effectiveness and regularly report findings back to the Director of Operations. Cross-Functional Rollouts: Collaborate with the Culinary, Marketing, and IT departments to design and execute training timelines for new menu launches, limited-time offers (LTOs), and technology rollouts (e.g., POS updates, inventory software).