Our roots remain deeply embedded in AI research, and we've brought together researchers from institutions including MIT, Harvard, Berkeley, Columbia, and Cornell with world-class technical staff and operators from companies like Google, Meta, Datadog, ServiceNow, and Citadel Securities to take on one of the hardest problems for AI to solve. Our agents autonomously diagnose and resolve production incidents for some of the worlds largest enterprises, and improving them is an experimental problem: form a hypothesis about agent behavior, test it against real incident data, and ship what works.