Oversee compliance and training on web-based support services, including Iprefer Loyalty, Preferrednet, Expedia, Booking, Hotel Tonight, Airbnb/Rocket Stay, CapitalOne, Social Stations, Revinate, Micrometrics, Medallia, and TripAdvisor. The Manager, Guest Experience is responsible for the long-term direction of guest service, concierge, valet, door, and bell desk operations, supporting all Guest Experience functions at The Marker Hotel Union Square.