Provides oversight of designated commercial loan servicing activities, including commercial real estate, C&I, lines of credit, payment and rate adjustments, loan modifications, extensions, payoffs, collateral-related servicing, and other portfolio maintenance activities, ensuring servicing is consistent with approved loan terms and Credit Union requirements. Serves as an escalation resource for complex residential, escrow, and commercial servicing issues, working with members, branches, lenders, Loan Operations, Accounting, Compliance, Legal, vendors, investors, and other internal partners to resolve issues timely and appropriately.