Maintains department equipment, materials, and fixtures by ensuring all products and promotional materials are available and visible at the spa desk and display racks, cleaning and removing debris from counters, cupboards and equipment, maintaining orderly storage area, transporting materials and equipment to various spa rooms as needed, notifying manager of any of any damaged, broken or inoperable equipment and when materials or supplies are low and need to be reordered, placing used linens in appropriate area, and performing other maintenance and cleaning tasks are assigned by the manager. Provides guest service by welcoming all guests entering the spa and salon, providing assistance and/or instruction in the use of the spa facilities and services, providing robe, slippers, towels, water, answering incoming calls, greeting callers, visitors, and team members in a friendly and courteous manner, providing spa and salon treatment options, informing guest of promotions and specials, scheduling requested treatments, and promptly notifying Spa and Retail Leadership of guest comments and/or complaints.