Supports all technical aspects and tool solution delivery, including application UI configuration, workflow configuration, scripting, API, and system integration of ServiceNow with other business applications (e.g., Infor Workday, POS Systems, Active Directory, SSO, automated system monitoring tools, etc.). Builds relationship mappings in ServiceNow CMDB with Discovery Tools and Service Mapping in serving ServiceNow modules including ITOM, Hardware Asset, Virtual Agent, Change, Problem, Certificate, Incident etc.