Reporting to and with minimal supervision from the Senior Director of ERP Applications and Business Intelligence, the Lead CRM Software Developer provides technical leadership for the development, deployment, and optimization of customer relationship management (CRM) applications across California State University East Bay (CSUEB), San Francisco State University (SFSU), Sonoma State University (SSU), and their auxiliaries. Leads production support, including incident triage, root cause analysis, escalation coordination, technical troubleshooting, and post-incident remediation to ensure system stability and service continuity.