Skill Matrix: Skill Required Amount of Experience Experience ServiceNow development and configuration Required 4 Years JavaScript and ServiceNow client-side and server-side scripting Required 3 Years API integration design, security, and troubleshooting Required 2 Years REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring Required 2 Years ServiceNow ITSM processes and modules Required 2 Years Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing Required 2 Years ServiceNow data models, tables, reference relationships, and CMDB Required 2 Years User-centered solution design, accessibility, security, and maintainability Required 2 Years Testing, code review, source control, and release-management practices Required 2 Years Analytical, troubleshooting, documentation, and communication skills Required 3 Years Collaboration with technical and non-technical stakeholders Required 3 Years Employee Center, Service Portal, UI Builder, and configurable workspaces Required 2 Years ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search Required 2 Years Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification Required 2 Years Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine Desired 2 Years Automated deployment pipelines, Agile delivery, and DevOps practices Desired 2 Years The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.