Leads system implementations, enhancements, integrations, upgrades, and decommissioning activities while managing scope, risks, dependencies, change control, vendor and stakeholder relationships, service performance, training, SOPs, audits, resource planning, budget forecasting, and continuous process improvement. Serves as Business Process Owner (BPO) for assigned systems, accountable for business process effectiveness, intended use, regulatory compliance, business risk, data integrity, requirements definition, testing and business acceptance.