Partner with IT, vendors, and other Association departments to evaluate, select, implement, and optimize scalable contact center and AI technology, including telephony, AI-enabled tools, call recording and quality monitoring, reporting and analytics, and workforce management, ensuring systems are secure, integrated, current, and able to meet evolving needs. The background check will include searches for: social security person search, public reports, county & federal criminal reports, multi-jurisdictional, sex offender database, NSOPW national sex offender, education, employment history, motor vehicle or driving history, and reference checks.