Responsibilities shall include, but are not limited to: Lead Pega development of the AI-driven capabilities defined in the SOO: Predictive Intent Recognition, Intelligent Knowledge Surfacing, AI-Driven Workflow Suggestions, Omnichannel Case Summarization, CSR Coaching Analytics, and Role-Based AI Dashboards. Design and develop Pega components (data objects, case types, business rules, integrations, UI) supporting the Unified CSR Workspace, Beneficiary/Consumer 360 view, and Knowledge Management.