Successful candidates will be responsible for: Facilitating the onboarding process for new clients and assisting existing clients with requests to procure products and services; Supporting the day-to-day management of client relationships and satisfaction; Managing a portfolio of new business targets, active existing accounts, and lapsed accounts; Connecting with the Growth Team consistently to assess client needs and pain points; Collecting, analyzing, and interpreting client performance data to identify trends; Designing and implementing new processes to improve client onboarding, support and engagement, and internal collaboration in support of Growth Team goals; Collaborating cross-functionally with Marketing, Product, SMS and Strategic Services teams to ensure seamless client journeys; Working with client teams, including technology and creative when needed, to assist in managing resources and project timelines; Leading or supporting projects aimed at improving client success outcomes, from initial scope definition to successful implementation. Must-have qualifications: Passion for good causes, whether candidates or other; 2+ years of experience in a political, nonprofit, or aligned agency environments in digital communications, fundraising, operations, client success, or marketing, with a general sense of business development, sales, and revenue generation; Strong communication and interpersonal skills; Client-centric mindset; Strong writing and editing skills; Strong analytical and problem-solving skills with the ability to translate data into actionable insights; Ability to work independently and collaboratively in a fast-paced environment; Detail-oriented with a strong commitment to accuracy; Project management experience; Ability to collaborate on a team both internally and externally.