Necessary Contacts: In order to effectively fulfill this position the incumbent must be in contact with: Benefits Administration, Medical Director, Underwriting, Group leaders, Delegated Vendors, Legal Department and other employees as needed, physicians/staff, hospital administrators/staff, providers, caregivers, subscribers, community resources. Interacts telephonically and face to face with patients in order to determine patient care needs, compliance and effectiveness with planned interventions, conduct case conferences as appropriate and connecting with appropriate provider and community resources.