What you will be doing Lead Generation + Holds self-accountable for prospecting a minimum of 1-2 hours each day + Obtains referrals from families served by the location + Networks and builds community and civic relationships + Explains and presents presentations to families served and referred families + Maintains and tracks activity levels to ensure productivity Build Relationships with Families + Responds to client inquiries in a timely, respectful, sensitive and professional manner • Connects with families through listening, honest communication and genuine concern • Develops an understanding of each family’s unique needs and offers solutions that provide value to them • Stays in touch with families to ensure satisfaction • Prepares for all appointments and performs all procedures with professionalism and attention to detail • Follows through on all customer problems and requests • Builds trust-based relationships to earn the right to ask for referrals • Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning Teamwork • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales • Shares family concerns with rest of the SCI team Note: Eligibility requirements apply. Requirements & Qualifications + Must have the appropriate state funeral licensure or the ability to reciprocate license from another state + High level of integrity, dedication, and desire to succeed + Proficient with computers and technology with knowledge of MS Office Tools + Desire to help others and earn a competitive income + Ability to work well as part of a team and independently + Creative, outgoing, and energetic + Solid work history + May require insurance license This position may require the associate to obtain and maintain an insurance license in any state in which he/she conducts sales.