Responsibilities* Lead a team of Service Coordinators / Dispatchers in the performance of their duties, including but not limited to technician labor scheduling, customer coordination, quoted service work order booking and materials ordering, and weekly payroll submission* Monitor Service Dispatch to ensure all internal and external requests are responded to in a timely manner; Coordinate and/or provide back-up support as required during high call volume periods* Manage the Preventive and Full Coverage Maintenance Contracts booking and renewal process, including coordination with the Sales Team, review of contracts, verification of costs with the applicable departments* Monitor existing McKenna processes to ensure team compliance, and develop, review with staff, and implement new processes and procedures to ensure efficient team operation* Provide oversight and follow up action for weekly timesheet approval, productive/non-productive hours review, open work orders, invoice dispute and resolution, material and labor transfers, preliminary notices, and purchase card program management* Provide training, counseling, and professional development to assigned direct reports, including performance reviews, individual employee and team meetings, and the hiring of new employees as neededMinimum Qualifications* Minimum 5 years' experience with direct reports / employees under supervision* Minimum 5 years' experience in leadership, management, and customer service* Extensive leadership, management, and customer service knowledge* Effective oral and written communication skills with specific experience* Effective listening, coaching, and mentoring skills with specific experience* Strong familiarity with and use of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook* COMPANY requires all employees to be vaccinated for COVID-19. Preferred Qualifications* Advanced proficiency with Microsoft Excel* Knowledge of building mechanical equipment including boilers, burners, controls, air handlers, chilled and hot water loops, motors, pumps, and variable speed drives* Knowledge of lighting systems and building automation controlsPay: $70,000 - $130,000 a year, Relocation package available.