MacLeod Construction, Inc.
$18 - $25 / HOUR
Dunavant Trans Gulf Transportation, LLC
Southern Wrecker & Recovery LLC
Elk Grove Village, IL
A&G Maintenance Group
$18 - $25 / Per Hour
Intergraded Security Management Group
Rancho Cucamonga, CA
West Fargo, ND
Dispatcher Jobs Overview
From medical events to home invasions, emergencies happen every day. When someone dials 9-1-1 in a frenzy, the person taking the phone call must gather the details pertaining to the emergency to prevent injury or even death. That includes calming callers, offering life-saving instructions, and promptly dispatching emergency personnel such as police officers, EMTs, and firefighters. Dispatcher jobs require only a high school diploma and a state certification.
A career as a dispatcher might be a good choice for you if you remain calm under pressure and want to be in a job where you can make a difference in people's lives. As a dispatcher, you'll respond to 9-1-1 emergency calls and home alarm system calls and determine the type of emergency, the location of the emergency, and the appropriate personnel to be dispatched. In some cases, you may give medical instructions over the phone while waiting for an ambulance to arrive. And dispatcher positions are in constant demand—the Bureau of Labor Statistics projects a 6% increase in new dispatcher jobs within the next decade.
Don't want to limit your job search to dispatcher jobs? No problem. You can expand your search for administrative jobs by considering these positions:
Dispatcher Training and Skills
You can get started as a dispatcher out of high school. Depending on which state you live in, you'll likely need to be certified. The Association of Public-Safety Communications Officials lists the states that require dispatchers to complete specialized training and obtain certification. You may be required to complete 40 or more hours of training to become certified. In other states, you may only need on-the-job training directly from your agency.
Dispatcher training is often conducted in the classroom and is hands-on. It often covers agency protocols, standard procedures, local geography, and the use of computers and radio equipment.
The most important skills agencies look for when hiring dispatchers are:
- Multitasking abilities.
- Good communication skills.
- Exceptional decision-making skills.
- Good listening skills and empathy for callers.
- Adequate typing and computer skills.
To learn more about what it takes to become a dispatcher, read Monster's dispatcher job description sample.
Update Your Dispatcher Resume
If you have the skills and credentials needed for a dispatcher job, be sure to highlight them on your resume. Monster offers a wide range of resume samples and writing best practices to give you an advantage in your job search. Depending on where you apply, you may be asked to submit a cover letter along with your resume. We can help you with that as well. See our guide to writing the best cover letter and sample cover letters. Our simple and practical steps will help you effectively craft a cover letter that gets results.
Interviewing for a Dispatcher Job
A potential employer will contact you for an interview if they were intrigued by your resume. During the interviewing process, they will want to get to know you. They may ask about why you want to work as a dispatcher or what previous experience you have. They may also ask how you would solve unexpected problems and manage your day-to-day duties. An interview is also a great opportunity to get to know more about a potential employer to make sure they're a good fit for your values and skill set. Be sure to see Monster's list of common interview questions and take note of any questions you have for your interviewer.
How Much Do Dispatcher Jobs Pay?
Before accepting a dispatcher job offer, make sure you're getting paid what you're worth. Dispatchers in the U.S. earn an average of $16.57 per hour, but pay will fluctuate based on your location and experience level. Find out what you can expect by inputting your job title and location into Monster's Salary Tools. You'll also see a list of areas where dispatchers are in high demand, next potential career steps, and top dispatcher job postings.
Let Monster Connect You With the Right Dispatcher Job
Are you ready to hit that apply button? If so, create a free profile at Monster, so we can connect you with the best dispatcher jobs. We'll also keep you informed about new jobs, offer expert career tips, and much more.