Retrieves data, gathering information about water and sewer issues, including work order history, maps, etc; ensures information in the database about orders such as repairs of sewer spills, water leaks, sewer backups, and previous repairs is retrieved precisely and accurately; and accesses billing information for customers and citizens. Purpose of Classification: The purpose of this classification is to dispatch County personnel to work sites ensuring all utility work, customer service, information sharing and data is handled correctly and in a timely, professional manner; and to dispatch personnel for activities and operations to respond to any type of water-related emergencies.