Solutions and decisions require interpretation of information with independent judgment and risk + Must have the ability to work the night schedule or alternate work schedule as needed with proper notification + Experience in the transportation industry a plus although not required + Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job + Must be able to comply with all company policies, rules, procedures and Code of Conduct + Must be able to interact well with others + Must be able to work independently, or in a team setting + Must be capable of working under tight time constraints in a high volume environment with multiple priorities + Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines + Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check + Must be authorized to work in the United States **Physical Demands:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. **Qualifications:** + High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background + Must be knowledgeable in all functional areas (customer care, OS&D, billing, pricing, tracing, dispatching, weights and inspection, etc.) + Computer skills; proficient in MS Word and Excel required + AS400 experience strongly preferred + Strong customer services skills + Possess excellent verbal and written communication and listening skills + Must have the ability to answer most questions and accomplish most tasks without guidance.