Skills/Abilities to: Learn City dispatching codes, policies and procedures; memorize codes, names, locations and other detailed information; attend to multiple activities and sources of input simultaneously during stressful situations; obtain complete and accurate information from individuals in emergency situations, including those who are emotionally distraught, angry or difficult to understand; remain calm and make rapid and sound independent judgments in stressful emergency situations; communicate tactfully and effectively with the public, public safety personnel and others; operate complex communications equipment; operate keyboards and computer terminals at a typing speed of 40 words per minute; train and instruct others in the work of the class; follow oral and written instructions; read and interpret street maps; perform routine clerical and record keeping duties; exercise independent judgment and initiative within established guidelines; establish and maintain effective working relationships with those encountered in the course of the work; coordinate work assignments with other sections, divisions or departments. Knowledge of: Basic terminology used in police, fire and other emergency radio and telephone communications; operation of communication equipment, including telephone, radio, pager, computer and related systems; geography of the City; modern office practices and procedures; relevant state and federal regulations; micro-computer applications related to the work; codes, ordinances and regulations pertaining to the work.