Sunnyvale, CA30+ days ago
Coordinates work plan, contact customers, develop equipment & tools requirements with Field Service Foreman or Field Service Engineers, follow-up on parts & materials ordered, and staffing for each phase of project or job, or receives plan from Field Service Foreman, and arranges for assignment of Field Service Engineers and/or Apprentice or Tradesmen. ESSENTIAL DUTIES AND RESPONSIBILITIES: Receive communications (email, phone, direct verbal) from customers and requests from EBS Sales Engineers, create and or modify existing call slips with clear scope of service to be performed and/or details of the problems, and route contractor or owner in-warranty requests for service for authorization, as appropriate to the type of warranty.