Livermore, CA30+ days ago
ul>Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; Communicates and relates effectively to those contacted in the course of the work; Obtains essential information from reporting parties about the nature of the emergency; Enters information into computer terminals; Enters control codes and searches files to research and provide information; Assesses urgency of call and assigns code; Assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; Directly broadcasts critical police emergency calls and general information bulletins; Enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; Monitors location and verifies safe status of public safety and other specified City personnel; Monitors and controls radio traffic; Connects special hearing-impaired telephone lines to transcription apparatus; Dispatches animal services assignments, as needed; Refers non-emergency calls to other resources including other City departments, governmental, and private agencies; Answers questions and provides information to the public, as appropriate; Answers building intercom system and grants identified personnel access through remote-controlled security doors; Calls in relief personnel to maintain public safety staffing levels; Alerts other agencies and coordinates mutual response radio traffic; Initiates follow-up calls as requested. - Reviews and records case information;
- Assigns case numbers;
- Tallies assigned calls, balances police officer assignments, and coordinates break periods;
- May take brief, limited telephone reports of lost property;
- Maintains logs and records;
- Enters information into automated record files;
- Reproduces computer-generated bulletins;
- Prepares letters and reports and other related forms and records;
- Conducts radio equipment tests;
- May retrieve or review dispatch recordings;
- May classify and sort dispatch cards, as needed;
- And may be assigned to assist in processing arrested persons to jail.