Knowledge of the heavy equipment industry Knowledge of dispatching protocols and procedures Working knowledge of computers and multi-line phone systems Knowledge of equipment applications Knowledge of basic office practices, procedures, and processes Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level Excellent verbal, written, and communication skills Exceptional customer service skills Excellent interpersonal skills to establish working relationships with multiple departments and various levels of the organization Functional knowledge of key operating systems: DBS, Service Link and MDS Functional knowledge of critical CAT applications: SIS and SIMSi Time management and time critical prioritization skills Ability to work on multiple projects and deal effectively with employees, team members, and management Self-starter and ability to work independently Ability to operate office machines and computers Understands written sentences and paragraphs in work related documents Ability to effectively present information and respond to questions from a group of managers, coworkers, customers (internal and external), or the public . Significant amount of time standing, sitting, and walking Requires daily walking to the shop or yard environment Minimal amount of time kneeling, crouching, stooping, balancing, and reaching Constant movement and use of hands, this position requires good manual dexterity Communicates with customers, service managers, and co-workers Routinely reacts to visual, auditory, and other signals including alarms and instructions, and is required to visually inspect work Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down stairs daily Work Environment: This job is generally performed in a professional office environment and in a shop environment Frequently works at fast pace with unscheduled interruptions Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.