Ability to: answer telephones, operate radio and paging equipment and computers; type quickly and accurately; initiate appropriate protocols based on different situations; determine appropriateness of unlocking magnetic locked security doors throughout the facility; multitask; organize and prioritize workload; manage time effectively; locate and use reference sources; follow instructions; listen and be patient with callers; speak using good clarity, tone, volume, syntax, grammar, and inflection/modulation; read multiple computer terminals and printouts quickly and accurately; accurately remember oral and written information; maintain various visitor logs, code books, and a shift pass down book; deal tactfully and establish and maintain effective working relationships with coworkers, agency employees, and the general public; remain calm in tense or emergency situations; make logical decisions and exercise good judgment; work independently; work irregular hours including holidays and weekends. Summary: This position monitors, relays, and disseminates information received through the communication network (telephones, radios, and paging system) of the Human Services Center by providing prompt and accurate information to maintain communications with medical/clinical staff, security staff, and other staff and to facilitate the safety and security of and customer service to patients, visitors, and staff.