While performing the duties of this Job, the employee is:This position requires you to work from an office environment;Prolonged sitting at a desk and working on a computer;Stoop, kneel, crouch, or crawl or otherwise reach into confined spaces;Communicate with and exchange information verbally and in writing;Move about in an office environment;The noise level in the work environment is usually moderateScopeTotal Organization Employees: ~ 900Total Organization States: 21This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the employee with a general sense of the responsibilities and expectations of his/her position. Required Knowledge/Skills/AbilitiesMicrosoft Applications: Moderate to advanced functionality (in particular, Word, Excel and Outlook)Additional Technology: Exceptional phone skills and computer literacyTravel: Daily travel to work siteCommunication: Exceptional verbal and written communication skills requiredAdditional Requirements:Ability to develop strong customer relationships and handle customer service issues effectively.